Portfolio

FCA Regulatory "Treating Customers Fairly (TCF)"

Single input FCA Software, F&I Logs and Auto Policy registration – with training lock-down we offer the only industry independent complete FCA/F&I offering. Tender your products with confidence knowing you are flexible to chose the best for you.

Treating Customers Fairly Software System.

Having over 20 years experience within the Motor Industry, the development of TCF has at it's heart clear simplicity both for the customer and the user, whilst offering robust FCA compliance and a self-audit trail.

Following the "Keyfacts" principals the documentation created is in simple clear English, giving a professional standard format to all documents.

Bespoke to your company the system gives a confidence and consistent presentation to your customers, which Sales Advisors are comfortable using, following a compliant FCA process.

We offer a "niche" software service which is reviewed regularly in-line with the FCA guidelines and regulation and developed to maintain your compliance.

 

We are able to handle unlimited providers and products to compliment single or multi-franchise dealer groups. Particularly important for network Groups with Appointed Representative structures, it allows for remote audit management and control, with red-lighting warning and trend management reporting.

The documentation, whilst being personalised to your customer, is designed to also protect and defend the dealership and staff against customer complaints including a new Consumer Credit Directive Disclaimer which was launched in line with the new CCD in February 2011.

We can offer training compliance lockdown, so you will never have a member of staff in your business giving advice who has not been tested as competent. We have comprehensive FCA Compliance Training modules and testing for Managers and Advisors and bespoke product knowledge training modules and testing.